Frequently Asked Questions

Featured

Before You Buy

To find your local retailer or distributor please complete a sales contact form.

For information about your product warranty, please visit the warranty section of our website.

You should receive an email confirmation with all of the details.

Please contact your local Discover Battery retailer for more information about system specifications. If they are unable to help, please contact our Sales team here.

Please contact your local Discover Battery retailer for more information about system specifications. If they are unable to help, please contact our Sales team here.

Contact Discover support to arrange for parts here.

No. There are no special tools required to install LITHIUM BLUE. Tools are the same as for the installation of a deep-cycle lead-acid battery. If you can install a deep-cycle lead-acid battery, you can install LITHIUM BLUE.

Yes. LITHIUM BLUE features thermally safe and long-life Lithium Iron Phosphate (LiFePO4) cells. LITHIUM BLUE is also IP 67 rated and suitable for applications in humid and wet environments.

Charging with a Lithium Charger.

Recommended. To maximize performance and cycle lifetime, use a Lithium battery charger with a dedicated LiFePO4 charging algorithm.

Charging with a Lead-Acid Charger.

It is possible. Charging with a lead-acid charger is possible only if the bulk and absorption voltages are equal to or below the bulk voltage parameters recommended for LITHIUM BLUE batteries. If the charger cannot be custom programmed, a GEL profile is typically the lead-acid settings closest to those recommended for LITHIUM BLUE.

For charging parameters, refer to the LITHIUM BLUE Installation and Owners Manual

Table 2-1 DLB Electrical Specifications.

It is possible. However, LiFePO4 batteries are so efficient the alternator may burn itself out over extended periods of output at or close to peak current. Therefore, a voltage regulator or DC/DC converter is required. We recommend a professional install and configure your alternator system to charge a lithium battery.

Refer to our Application Note, Installing and Charging LITHIUM BLUE with an Alternator.

Yes. LITHIUM BLUE was purpose-built for the drop-in replacement 12V, 24V and 36V groupings of lead-acid batteries.

LITHIUM BLUE comes in two standard sizes, G24 and GC12, in 12-Volt, 24-Volt and 36-Volt models. The G24 and GC12 footprints are the same or smaller than most deep-cycle lead-acid batteries used in RVs, Caravans, Boats and other mobile energy storage systems.

North America BCI Size

L x W x H – Inches

International Equivalents

L x W x H – MM

G24

10.3 6.9 x 8.3

D26, H6, L3

262 x 175 x 210

GC12

12.2 x 7.0 x 10.8

H7, L4

312 x 177 x276

No. Do not use LITHIUM BLUE to start an engine. Doing so will cause irreversible damage to the battery.

Yes. LITHIUM BLUE batteries can be connected in parallel for more capacity.

Refer to the LITHIUM BLUE Installation and Owners Manual Section 6.7 Parallel Battery Installation Procedure

LITHIUM BLUE can be installed in series to create a system up to 48V, but only if a dedicated charging channel charges each battery separately. We recommend that a professional install and configure LITHIUM BLUE batteries.

Refer to our Application Note, Installing LITHIUM BLUE in series for Trolling Motors.

Additional DC overcurrent protection is required. The battery fuse on the LITHIUM BLUE battery only protects the battery’s internal BMS’s electronic components. However, to protect the system and DC battery cables, additional DC overcurrent protection and a DC disconnect switch are required.

Refer to the LITHIUM BLUE Installation and Owners Manual Section 6.4 DC Protection.

Yes. You can discharge LITHIUM BLUE down to -20°C. However, only charge LITHIUM BLUE when the battery temperature is 0°C or higher.

How many batteries depends on several factors. Battery banks, in general, need to be sized to power the loads for the desired run time. Lithium batteries also need to be sized to handle the peak current generated by the loads during start-up, such as an inverter and also be able to handle the maximum charge current generated by the charging device(s).

Refer to Section 2.5 Specification for System Sizing in the LITHIUM BLUE Installation and Owners Manual.

LITHIUM BLUE displays state-of-charge on your mobile device. LITHIUM BLUE batteries include a Bluetooth App that gives real-time access to the battery state-of-charge, voltage, operating, current, temperature, status, and diagnostic reports. Search for Discover BLUE on the App Store or Google Play.

These are requirements for storing any battery so as not to cause damage. Store LITHIUM BLUE at 95% SoC or higher, and within a -10°C to 30°C (-14°F to 86°F) temperature range. After storage, charge the battery to 100% SoC and perform at least one full discharge and charge cycle before returning the battery to service.

Leaving a LITHIUM BLUE battery connected to a trickle load or power electronics will cause the battery to discharge during storage. Without any load, the battery will self-discharge by approximately 3% per month. Storing or leaving the battery at 0% SOC will cause irreversible damage to the battery.

Refer to LITHIUM BLUE Installation and Owners Manual Section 11.0 Storage

Commissioning

Follow the recommissioning steps outlined in the owner's manual located here

Follow the recommissioning steps outlined in the owner's manual located here.

Follow the recommissioning steps outlined in the owner's manual located here.

Follow the recommissioning steps outlined in the owner's manual located here.

Charging with a Lithium Charger.

Recommended. To maximize performance and cycle lifetime, use a Lithium battery charger with a dedicated LiFePO4 charging algorithm.

Charging with a Lead-Acid Charger.

It is possible. Charging with a lead-acid charger is possible only if the bulk and absorption voltages are equal to or below the bulk voltage parameters recommended for LITHIUM BLUE batteries. If the charger cannot be custom programmed, a GEL profile is typically the lead-acid setting closest to those recommended for LITHIUM BLUE.

For charging parameters, refer to the LITHIUM BLUE Installation and Owners Manual.

Table 2-1 DLB Electrical Specifications.

It is possible. However, LiFePO4 batteries are so efficient the alternator may burn itself out over extended periods of output at or close to peak current. Therefore, the use of a voltage regulator or DC/DC converter is required. We recommended that a professional install and configure your alternator system to charge a lithium battery.

Refer to our Application Note, Installing and Charging LITHIUM BLUE with an Alternator.

Yes. LITHIUM BLUE batteries can be connected in parallel for more capacity.

Refer to the LITHIUM BLUE Installation and Owners Manual Section 6.7 Parallel Battery Installation Procedure

LITHIUM BLUE can be installed in series to create a system up to 48V, but only if a dedicated charging channel charges each battery separately. We recommend that a professional install and configure LITHIUM BLUE batteries.

Refer to our Application Note, Installing LITHIUM BLUE in series for Trolling Motors.

Additional DC overcurrent protection is required. The battery fuse on the LITHIUM BLUE battery only protects the battery’s internal BMS’s electronic components. However, to protect the system and DC battery cables, additional DC overcurrent protection and a DC disconnect switch are required.

Refer to the LITHIUM BLUE Installation and Owners Manual Section 6.4 DC Protection.

Communication

CAN is used for devices to talk internally; it is not intended to be used outside of equipment manufacturers specifications. If you are an equipment designer or manufacturer and require more information, please contact Discover here.

All information for any product using Lynk communication can be found here.

All information for any product using Lynk communication can be found here.

All information for any product using Lynk communication can be found here.

All information for any product using Lynk communication can be found here.

All information for any product using LYNK communication can be found here.

Please ensure you use the proper cable types and that your cable connections are secure and located in the correct port with proper termination.

Please ensure your firmware is updated to the latest version. Please visit AES Dashboard, and to download new firmware, please visit resources.

Firmware

Please visit our AES Dashboard for all information on your AES dashboard and Firmware needs.

Please visit our AES Dashboard for all information on your AES dashboard and Firmware needs.

Please visit our AES Dashboard for all information on your AES dashboard and Firmware needs.

Please visit our AES Dashboard for all information on your AES dashboard and Firmware needs.

Please visit our AES Dashboard for all information on your AES dashboard and Firmware needs.

Fuse Protection

Always refer to your local electrical code or authority for your area. Some helpful information may be found in your battery owner's manual.

Always refer to your local electrical code or authority for your area. Some helpful information may be found in your battery owner's manual.

All AES batteries have internal fuses and secondary protections. These are not serviceable by general users.

Installation

No. This battery type is not designed for high currents associated with cranking or engine starting.

Batteries can be mounted in any orientation other than upside down. If placed upside down for extended periods of time, damage can occur and void your warranty. For installation specifications, please see your owner and installation manual located here.

Our AES Batteries have a specific wall mount bracket.  For the solar versions, please click here.

You can NOT install AES batteries in series as these batteries have power electronics built in that are designed to operate at specific voltages.

You can NOT install AES batteries in series as these batteries have power electronics built in that are designed to operate at specific voltages.

Batteries can be mounted in any orientation other than upside down. If placed upside down for extended periods of time, damage can occur and void your warranty. For installation specifications please see your owner and installation manual located here.

Batteries can be mounted in any orientation other than upside down. If placed upside down for extended periods of time, damage can occur and void your warranty. For installation specifications, please see your owner and installation manual located here.

You should not charge your battery directly from an alternator without a DC converter or other form of regulator in line.

We cannot configure and set your system up for you as it is outside of what we can possibly take responsibility for. Inverter-charger configuration is the key to off-grid performance as it is the center for all sources and uses of AC and DC power. Take the time to review all the manuals for your components to gain a better understanding of what you've got, then reach out to your point of purchase to determine if they have more resources for you from your OEM.

We cannot configure and set your system up for you as it is outside of what we can possibly take responsibility for. Inverter-charger configuration is the key to off-grid performance as it is the center for all sources and uses of AC and DC power. Take the time to review all the manuals for your components to gain a better understanding of what you've got, then reach out to your point of purchase to determine if they have more resources for you from your OEM.

We cannot configure and set your system up for you as it is outside of what we can possibly take responsibility for. Inverter/charger configuration is the key to off-grid performance as it is the center for all sources and uses of AC and DC power. Take the time to review all the manuals for your components to gain a better understanding of what you've got, then reach out to your point of purchase to determine if they have more resources for you from your OEM.

We cannot configure and set your system up for you as it is outside of what we can possibly take responsibility for. Inverter-charger configuration is the key to off-grid performance as it is the center for all sources and uses of AC and DC power. Take the time to review all the manuals for your components to gain a better understanding of what you've got, then reach out to your point of purchase to determine if they have more resources for you from your OEM.

For information on system sizing please refer to Unbound Solar and Discover Battery battery application notes located here.

For information on system sizing please refer to Unbound Solar and Discover Battery battery application notes located here.

For information on system sizing please refer to Unbound Solar and Discover Battery battery application notes located here.

For information on system sizing, please refer to Unbound Solar and Discover Battery battery application notes located here.

Please visit the Discover battery application note for Schneider equipment.

Please visit the Discover battery application note for Open-loop Solar applications here.

See app note.

No there is no time limit to charge your battery after purchase. However, for the longevity of your battery, you should charge it as soon as possible to ensure it doesn’t drain beyond recovery.

No. There are no special tools required to install LITHIUM BLUE. Tools are the same as for the installation of a deep-cycle lead-acid battery. If you can install a deep-cycle lead-acid battery, you can install LITHIUM BLUE.

Yes. LITHIUM BLUE features thermally safe and long-life Lithium Iron Phosphate (LiFePO4) cells. LITHIUM BLUE is also IP 67 rated and suitable for applications in humid and wet environments.

Charging with a Lithium Charger.

Recommended. To maximize performance and cycle lifetime, use a Lithium battery charger with a dedicated LiFePO4 charging algorithm.

Charging with a Lead-Acid Charger.

It is possible. Charging with a lead-acid charger is possible only if the bulk and absorption voltages are equal to or below the bulk voltage parameters recommended for LITHIUM BLUE batteries. If the charger cannot be custom programmed, a GEL profile is typically the lead-acid setting closest to those recommended for LITHIUM BLUE.

For charging parameters, refer to the LITHIUM BLUE Installation and Owners Manual.

Table 2-1 DLB Electrical Specifications.

It is possible. However, LiFePO4 batteries are so efficient the alternator may burn itself out over extended periods of output at or close to peak current. Therefore, a voltage regulator or DC/DC converter is required. We recommend a professional install and configure your alternator system to charge a lithium battery.

Refer to our Application Note, Installing and Charging LITHIUM BLUE with an Alternator.

Yes. LITHIUM BLUE was purpose-built for the drop-in replacement 12V, 24V and 36V groupings of lead-acid batteries.

LITHIUM BLUE comes in two standard sizes, G24 and GC12, in 12-Volt, 24-Volt and 36-Volt models. The G24 and GC12 footprints are the same or smaller than most deep-cycle lead-acid batteries used in RVs, Caravans, Boats and other mobile energy storage systems.

North America BCI Size

L x W x H – Inches

International Equivalents

L x W x H – MM

G24

10.3 6.9 x 8.3

D26, H6, L3

262 x 175 x 210

GC12

12.2 x 7.0 x 10.8

H7, L4

312 x 177 x276

Yes. LITHIUM BLUE batteries can be connected in parallel for more capacity.

Refer to the LITHIUM BLUE Installation and Owners Manual Section 6.7 Parallel Battery Installation Procedure

LITHIUM BLUE can be installed in series to create a system up to 48V, but only if a dedicated charging channel charges each battery separately. We recommend that a professional install and configure LITHIUM BLUE batteries.

Refer to our Application Note, Installing LITHIUM BLUE in series for Trolling Motors.

Additional DC overcurrent protection is required. The battery fuse on the LITHIUM BLUE battery only protects the battery’s internal BMS electronic components. However, to protect the system and DC battery cables, additional DC overcurrent protection and a DC disconnect switch are required.

Refer to the LITHIUM BLUE Installation and Owners Manual Section 6.4 DC Protection.

Operation

  • Check to ensure your system circuit protections have not tripped.
  • Check fuses external to the battery.
  • Check for loose connections in your wiring.
  • Verify your system is sized correctly for your application to avoid faulting.
  • Test to make sure the battery is ON. Please see the battery test procedure.
  • Attempt to reset the battery by power cycling to remove the protection mode.
  • The internal battery fuse may be blown. For battery replacement or repair, please get in touch with Discover here.

You can use any charger and charging algorithm that matches the specifications outlined in the battery owner's manual. Make sure to verify actual voltage and current performance vs intended performance using the AES dashboard. Please visit AES Dashboard.

Yes, so long as your charger can output the required voltages measured at the battery terminals for bulk, absorb, and float.

Yes, if you are capable of calibrating and validating that the battery sees the correct output voltages at the terminals.

Additional DC overcurrent protection is required. The battery fuse on the LITHIUM BLUE battery only protects the battery’s internal BMS electronic components. However, to protect the system and DC battery cables, additional DC overcurrent protection and a DC disconnect switch are required.

Refer to the LITHIUM BLUE Installation and Owners Manual Section 6.4 DC Protection.

Yes.  You can discharge LITHIUM BLUE down to -20°C. However, only charge LITHIUM BLUE when the battery temperature is 0°C or higher.

How many batteries depend on several factors. Battery banks, in general, need to be sized to power the loads for the desired runtime. Lithium batteries also need to be sized to handle the peak current generated by the loads during startup, such as an inverter and also be able to handle the maximum charge current generated by the charging device(s).

Refer to Section 2.5 Specification for System Sizing in the LITHIUM BLUE Installation and Owners Manual.

LITHIUM BLUE displays state-of-charge on your mobile device. LITHIUM BLUE batteries include a Bluetooth App that gives real-time access to the battery state-of-charge, voltage, operating, current, temperature, status, and diagnostic reports. Search for Discover BLUE on the App Store or Google Play.

Planning

No. There are no special tools required to install LITHIUM BLUE. Tools are the same as for the installation of a deep-cycle lead-acid battery. If you can install a deep-cycle lead-acid battery, you can install LITHIUM BLUE.

Charging with a Lithium Charger.

Recommended. To maximize performance and cycle lifetime, use a Lithium battery charger with a dedicated LiFePO4 charging algorithm.

Charging with a Lead-Acid Charger.

It is possible. Charging with a lead-acid charger is possible only if the bulk and absorption voltages are equal to or below the bulk voltage parameters recommended for LITHIUM BLUE batteries. If the charger cannot be custom programmed, a GEL profile is typically the lead-acid setting closest to those recommended for LITHIUM BLUE.

For charging parameters, refer to the LITHIUM BLUE Installation and Owners Manual.

Table 2-1 DLB Electrical Specifications.

It is possible. However, LiFePO4 batteries are so efficient the alternator may burn itself out over extended periods of output at or close to peak current. Therefore, a voltage regulator or DC/DC converter is required. We recommend a professional install and configure your alternator system to charge a lithium battery.

Refer to our Application Note, Installing and Charging LITHIUM BLUE with an Alternator.

Yes. LITHIUM BLUE was purpose-built for the drop-in replacement 12V, 24V and 36V groupings of lead-acid batteries.

LITHIUM BLUE comes in two standard sizes, G24 and GC12, in 12-Volt, 24-Volt and 36-Volt models. The G24 and GC12 footprints are the same or smaller than most deep-cycle lead-acid batteries in RVs, Caravans, Boats and other mobile energy storage systems.

North America BCI Size

L x W x H – Inches

International Equivalents

L x W x H – MM

G24

10.3 6.9 x 8.3

D26, H6, L3

262 x 175 x 210

GC12

12.2 x 7.0 x 10.8

H7, L4

312 x 177 x276

No. Do not use LITHIUM BLUE to start an engine. Doing so will cause irreversible damage to the battery.

Yes. LITHIUM BLUE batteries can be connected in parallel for more capacity.

Refer to the LITHIUM BLUE Installation and Owners Manual Section 6.7 Parallel Battery Installation Procedure

LITHIUM BLUE can be installed in series to create a system up to 48V, but only if a dedicated charging channel charges each battery separately. We recommend that a professional install and configure LITHIUM BLUE batteries.

Refer to our Application Note, Installing LITHIUM BLUE in series for Trolling Motors.

How many batteries depend on several factors. Battery banks, in general, need to be sized to power the loads for the desired runtime. Lithium batteries also need to be sized to handle the peak current generated by the loads during startup, such as an inverter and also be able to handle the maximum charge current generated by the charging device(s).

Refer to Section 2.5 Specification for System Sizing in the LITHIUM BLUE Installation and Owners Manual.

Storing My Battery

Only store your battery when charged between 20-80% SOC in specified environmental conditions for no more than six months. It is recommended to perform preventative maintenance and checks on your battery every six months. Please find details in your operating manual located here.

Only store your battery when charged between 20-80% SOC in specified environmental conditions for no more than six months. It is recommended to perform preventative maintenance and checks on your battery every six months. Please find details in your operating manual located here.

Only store your battery when charged between 20-80% SOC in specified environmental conditions for no more than six months. It is recommended to perform preventative maintenance and checks on your battery every six months. Please find details in your operating manual located here.

Only store your battery when charged between 20-80% SOC in specified environmental conditions for no more than six months. It is recommended to perform preventative maintenance and checks on your battery every six months. Please find details in your operating manual located here.

Only store your battery when charged between 20-80% SOC in specified environmental conditions for no more than six months. It is recommended to perform preventative maintenance and checks on your battery every six months. Please find details in your operating manual located here.

Please refer to your owner's manual for specifications. Found here.

Please refer to your owner's manual for specifications. Found here.

Please refer to your owner's manual for specifications. Found here.

Only store your battery when charged between 20-80% SOC in specified environmental conditions for no more than six months. It is recommended to perform preventative maintenance and checks on your battery every six months. Please find details in your operating manual located here.

Only store your battery when charged between 20-80% SOC in specified environmental conditions for no more than six months. It is recommended to perform preventative maintenance and checks on your battery every six months. Please find details in your operating manual located here.

Damage may occur, and your warranty will be void.

What happens if I don’t store my battery properly?
Damage may occur, and your warranty will be void.

You should never store a fully discharged battery. Damage to the battery will occur and your warranty will be void.

Do not store batteries below the specifications listed in your owner's manual. Damage will occur, and your warranty will be void.

These are requirements for storing any battery so as not to cause damage. Store LITHIUM BLUE at 95% SOC or higher and within a -10°C to 30°C (-14°F to 86°F) temperature range. After storage, charge the battery to 100% SOC and perform at least one full discharge and charge cycle before returning the battery to service.

Leaving a LITHIUM BLUE battery connected to a trickle load or power electronics will cause the battery to discharge during storage. Without any load, the battery will self-discharge by approximately 3% per month. Storing or leaving the battery at 0% SOC will cause irreversible damage to the battery.

Refer to LITHIUM BLUE Installation and Owners Manual Section 11.0 Storage.

Support

It is our goal at Discover Battery to respond to all cases within two business days of the case being opened. If you have not received a written response at the end of that time frame, please call Discover Battery (+1 778 776-3288) to speak to a customer service representative.

Please visit support to create a case. A rep from Discover Battery will contact you within two business days.

Please visit support to create a case. A rep from Discover Battery will contact you within two business days.

Troubleshooting

  • You could be using the wrong type of charger. See recommended specifications in the owner’s manual of your specific charger.
  • The charger might have settings that prevent it from charging if certain thresholds have been exceeded or have not been met. We recommend using an external source to "jumpstart the battery" to bring it above the minimum threshold.
  • Some chargers draw energy from the already low battery before it can initiate a charge. This activity draws your battery even lower. We recommend using an external source to "jumpstart the battery" to bring it above the minimum threshold.
  • Check to make sure your charging source is powered.

  • Check to ensure your system circuit protections have not tripped.
  • Check fuses external to the battery.
  • Check for loose connections in your wiring.
  • Verify your system is sized correctly for your application to avoid faulting.
  • Test to make sure the battery is ON. Please see the battery test procedure
  • Attempt to reset the battery by power cycling to remove the protection mode.
  • The internal battery fuse may be blown. For battery replacement or repair, please get in touch with Discover at https://discoverbattery.com/contact/contact-support

Verify your Battery system is adequately sized for your load/application.

Isolate all batteries in the system and check to ensure none of them have a blown a fuse.

Ensure the battery receives a complete charging cycle.

Ensure your operating temperatures meet the specified range. If your operating temp is below 0°C, the performance may be degraded.

Check to ensure all connections are clean and tight to avoid voltage drops due to resistance.

Ensure all cables are correctly sized for your application to avoid voltage drops due to resistance.

Ensure that you have correctly configured your charging source and that its actual output is what is expected. Instructs vary by manufacturer.

Ensure you are using the correct charger for your application (some lead chargers won't correctly charge Lithium).

If your battery is beyond its useful life age, please replace your battery.

You could be using the wrong type of charger. See recommended specifications in the owner’s manual of your specific charger.

The charger might have settings that prevent it from charging if certain thresholds have been exceeded or have not been met. We recommend using an external source to "jumpstart the battery" to bring it above the minimum threshold.

Some chargers draw energy from the already low battery before it can initiate a charge. This activity draws your battery even lower. We recommend using an external source to "jumpstart the battery" to bring it above the minimum threshold.

Check to make sure your charging source is powered.

You could be using the wrong type of charger. See recommended specifications in the owner’s manual of your specific charger.

The charger might have settings that prevent it from charging if certain thresholds have been exceeded or have not been met. We recommend using an external source to "jumpstart the battery" to bring it above the minimum threshold.

Some chargers draw energy from the already low battery before it can initiate a charge. This activity draws your battery even lower. We recommend using an external source to "jumpstart the battery" to bring it above the minimum threshold.

Check to make sure your charging source is powered.

Check to ensure your system circuit protections have not tripped.

Check Fuses external to the battery.

Check for loose connections in your wiring.

Verify your system is sized correctly for your application to avoid faulting.

Attempt to reset the battery by power cycling to remove the protection mode.

The internal battery fuse may be blown. For battery replacement or repair, please get in touch with Discover here.

Check to ensure your system circuit protections have not tripped.

Check Fuses external to the battery.

Check for loose connections in your wiring.

Verify your system is sized correctly for your application to avoid faulting.

Attempt to reset the battery by power cycling to remove the protection mode.

The internal battery fuse may be blown. For battery replacement or repair, please get in touch with Discover here.

Battery charge may be low. Charge your battery fully before applying the load.

If this is a new installation, check to ensure your system load does not exceed your battery ratings.

You can download your data logs using our application called AES dashboard. For information on how to download and use this application, please visit AES Dashboard.

You can download your data logs using our application called AES dashboard. For information on how to download and use this application, please visit AES Dashboard.

You can download your data logs using our application called AES dashboard. For information on how to download and use this application, please visit AES Dashboard.

You can download your data logs using our application called AES dashboard. For information on how to download and use this application, please visit AES Dashboard.

Check to see if you have voltage at your terminals of an isolated (no cables connected to the battery) battery while the LED is illuminated.

Contact Discover here.

Fuses blow as a result of heat generated during an overcurrent scenario.

Our installation instructions are recommended setpoints for voltage at the battery terminals. Some fine-tuning might be required to get your actual voltage to match your expected voltage. Please get in touch with your OEM for information on adjusting your power electronics.

Our installation instructions are recommended setpoints for voltage at the battery terminals. Some fine-tuning might be required to get your actual voltage to match your expected voltage. Please get in touch with your OEM for information on adjusting your power electronics.

All Data Logs are managed with our program named AES Dashboard. Please visit our AES Dashboard for all information on your AES dashboard and Firmware needs.

All data logs are managed with our program named AES Dashboard. Please visit our AES Dashboard for all information on your AES dashboard and Firmware needs.

You should update your battery firmware to the latest version. To do so, please visit support. If less than 3.5 and you cannot update firmware, a temporary solution once you have confirmed a good connection is to power cycle your battery to restore communications.

Check your cable connections and ensure you have a solid connection, ensure your termination is correct, and troubleshoot communications from your Schneider owner's manual.

You should update your battery firmware to the latest version. To do so, please visit support. If less than 3.5 and you cannot update firmware, a temporary solution once you have confirmed a good connection is to power cycle your battery to restore communications.

Check your cable connections and ensure you have a solid connection, ensure your termination is correct, and troubleshoot communications from your Schneider owner's manual.

You should update your battery firmware to the latest version. To do so, please visit support. If less than 3.5 and you cannot update firmware, a temporary solution once you have confirmed a good connection is to power cycle your battery to restore communications.

Check your cable connections and ensure you have a solid connection, ensure your termination is correct, and troubleshoot communications from your Schneider owner's manual.

You should update your battery firmware to the latest version. To do so, please visit support. If less than 3.5 and you cannot update firmware, a temporary solution once you have confirmed a good connection is to power cycle your battery to restore communications.

Check your cable connections and ensure you have a solid connection, ensure your termination is correct, and troubleshoot communications from your Schneider owner's manual.

You should update your battery firmware to the latest version. To do so, please visit support. If less than 3.5 and you cannot update firmware, a temporary solution once you have confirmed a good connection is to power cycle your battery to restore communications.

Check your cable connections and ensure you have a solid connection, ensure your termination is correct, and troubleshoot communications from your Schneider owner's manual.

Look for the LED above the terminals to see if it is illuminated.

Press the power button to see if you can see the LED change or hear an audible beep sound (only on older models).

Possibly, yes.

Press the power button to see if you can see the LED change or hear an audible beep sound (only on older models).

  • Verify your Battery system is appropriately sized for your load/application.
  • Isolate all batteries in the system and check to ensure none have blown a fuse.
  • Ensure the battery receives a complete charging cycle.
  • Ensure your operating temperatures meet the specified range. If your operating temp is below 0°C, the performance may be degraded.
  • Check to ensure all connections are clean and tight to avoid voltage drops due to resistance.
  • Ensure all cables are correctly sized for your application to avoid voltage drops due to resistance.
  • Ensure that you have correctly configured your charging source and that its actual output is what is expected. Instructs vary by manufacturer.
  • Ensure you are using the correct charger for your application (some lead chargers won't correctly charge Lithium).
  • If your battery is beyond its useful life age, please replace your battery.

The battery turned itself off when it reached a low voltage protection state, meaning it has reached full discharge and needs to be charged again. This is indicated by a blinking light or an alarm sound for two minutes. If you have charged your batteries or if you do not see these conditions, please get in touch with customer service for more support.

The battery turned itself off when it reached a low voltage protection state, meaning that it has reached full discharge and needed to be charged again. This is indicated by a blinking light or an alarm sound for two minutes. If you have charged your batteries or if you do not see these conditions, please get in touch with customer service for more support.

If you have close to zero volts in both on and off state, your internal protection circuit has tripped. Please get in touch with Discover here.

Check to make sure the battery is on by pressing the power button.

Check for a flashing LED on the power button or a buzzing alarm tone. If flashing, the battery has gone into protection mode. Check your operating parameters to make sure you are charging correctly. If you need additional support, please get in touch with Discover here.

Please visit the support page for the AES dashboard here and follow the instructions to update your firmware to the latest version and then update your clock.

This means that one of the batteries has active protection. To investigate, please troubleshoot using the AES Dashboard.

Check to make sure the battery is operating to the required specifications. I the battery charged? ( NOTE: your inverter may be acting as a load which forces the low voltage situation again. You may need to use an external charger to bring your battery up to a minimum safe charge). If the battery is not adequately charged, it will enter a low-voltage protection mode. This protection will clear once the battery operation specifications are met.

This is a result of the battery protection auto recovery. Check to make sure the battery is operating to the required specifications. Is the battery charged? Is the temperature correct? Is the load appropriately sized? Any of these conditions can lead the battery to enter a protection mode. This protection will clear once the battery operation specifications are met.

The AeBus string has been connected to the Xanbus port, creating a short, heating up the y-adapter.

Manufacturer defect on the y-adapter causing a short.

Please visit AES Dashboard for all information on your AES dashboard and Firmware needs.

This is a heading